Lucky Star Privacy Policy

Lucky Star collects personal information required to open and maintain a user account, verify identity, process transactions and meet regulatory obligations under Indian law.

Information Collected

• Full name, date of birth and contact details provided during registration;
• Government issued identification documents submitted for verification;
• Banking or payment details used for deposits and withdrawals;
• Device information, IP address and browser type gathered automatically;
• Records of gameplay, betting activity and transaction history.

Protective Measures

Technical and organizational safeguards are applied to limit access to personal data and reduce the risk of loss, misuse or unauthorized disclosure. These include encryption of sensitive fields, restricted internal access controls, secure servers and periodic review of data handling practices.

Rights of Users

Users may request access to the personal data held about them, ask for corrections where information is inaccurate, or request deletion subject to legal retention requirements. Requests can be submitted through the support channels listed on the platform.

Lucky Star processes personal data in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

Personal data submitted to Lucky Star is used for defined operational and legal purposes.

• Account setup and management, including identity verification;
• Deposit and withdrawal transactions, along with other financial processes;
• Platform improvements to game selection and sportsbook features;
• Account related notifications and, where consent is given, promotional communication;
• Usage analytics to understand patterns and service performance;
• Compliance with applicable Indian tax, anti money laundering and licensing requirements.

Each use of personal data is carried out on a lawful basis, with transparency maintained about the purpose for which information is processed. Marketing communication is sent only to users who have opted in, and an option to withdraw consent is available at any time.

Users can review, update or delete their personal data by contacting support through the channels published on the platform.

Updating or Correcting Data

Requests to correct inaccurate information are verified against the identification documents on file before any change is applied.

Deleting Data

Deletion requests are processed subject to retention periods required under Indian financial and gaming regulations. Transaction records may be retained for a defined period even after an account is closed, to meet legal and audit obligations.

By using Lucky Star, users consent to identity and security checks conducted during account verification, and to the processing of payment information by banking partners and payment service providers engaged to complete transactions.

Lucky Star is intended for users aged 18 and above only. Registration and continued use of the platform require confirmation that the user meets this age requirement.

Age verification relies on documents submitted by the user during registration. Lucky Star cannot independently confirm a person’s age without these documents, and relies on the accuracy of information provided at sign up.

Where a parent or guardian identifies that a minor has created an account or submitted personal data, the relevant information will be deleted upon verified request submitted through the support contact details listed on the platform.

Personal data submitted to Lucky Star may be processed in locations outside India where service providers, payment processors or technology partners operate.

By using the platform, the user consents to this transfer and processing of personal data outside India. Any partner handling personal data on behalf of Lucky Star is required to maintain confidentiality and apply protective measures consistent with this policy.

Where data is transferred internationally, steps are taken to confirm that the receiving party is bound by contractual obligations covering data protection and confidentiality.

Provisions in this disclaimer may modify the scope or effect of specific rules described elsewhere in this policy. Where a conflict exists, the terms of this disclaimer apply.

This disclaimer takes effect once the user accepts this policy, whether through electronic signature, account registration, acceptance during sign up, or continued use of the platform. Acceptance constitutes agreement to the terms described throughout this document.

Lucky Star reserves the right to update this disclaimer, along with the wider policy, to reflect changes in applicable law or business practice.

Cookies are small text files placed on a user’s device when visiting the Lucky Star platform. They allow the site to recognize returning visitors and store limited information about preferences and activity.

Purpose of Cookies

• Statistics on how the website and sportsbook sections are used;
• Analysis of user behavior to identify technical issues and improve navigation;
• Personalization of content displayed to a returning visitor;
• Support for overall performance and stability of the platform.

Cookie data is retained for up to one year, after which it is automatically deleted or anonymized. Users can manage or disable cookies through their browser settings, though doing so may limit certain features of the platform.

Access to and use of Lucky Star services constitutes full acceptance of this Privacy Policy. Users who do not agree with any part of this document should discontinue use of the platform.

This policy may be revised periodically to reflect changes in law, regulation or business operations. The version published on this page at the time of access is the one that applies, and it supersedes any earlier version.

Personal data may be shared with external parties where required by law, to resolve disputes, or to fulfil contractual agreements with service providers such as payment processors and identity verification agencies.

Where such parties are listed on the platform, their role and the scope of data shared is described alongside the listing. Where a party is not named directly, information about the purpose and extent of data sharing is made available upon request.

Submission of personal data to Lucky Star, along with consent to its processing, includes consent to this sharing where necessary for the operation of the service.

The Lucky Star platform may contain links to external websites operated by other parties, including payment providers, licensing bodies or promotional partners.

These external websites maintain their own privacy policies and data handling practices, which fall outside the control of the platform. Each external website applies its own privacy terms once a visitor navigates away from Lucky Star.

Users are advised to review the privacy policy of any external website before submitting personal information, since responsibility does not extend to how such sites collect or use data.